Process Improvement Consulting: Clarity, Structure, and Scale

Grounded in Pharmaceutical Operations

Rob’s career began in the pharmaceutical sector, where he spent over a decade navigating complex regulatory workflows, publishing and regulatory information management systems, and cross-functional operations. His work supported global teams in delivering compliant documentation, aligning business processes, and uncovering opportunities for operational clarity, improvement, and automation. This hands-on experience in a highly regulated environment has shaped Rob’s structured, detail-oriented approach — one that balances precision with usability, compliance with scale, and integrates BPMN compliance for effective process mapping.

Cross-Industry Perspective

Alongside his pharmaceutical foundation, Rob has worked across financial services, recruitment, government, and media — gaining insight into how different sectors manage documentation, process workflows, and team alignment. This breadth allows him to adapt best practices to each client’s context without relying on one-size-fits-all solutions. As a qualified teacher, Rob also brings a natural strength in communication, education, and documentation clarity — ensuring that every deliverable is not just correct but also usable and understood.

Technical & Strategic Strengths

Lean Six Sigma Black Belt — Driving measurable efficiency gains.

Visual modelling in Visio — Creating BPMN-compliant diagrams with reusable stencils and swimlane clarity.

Premium documentation design — SOPs, Job Aids, and Recommendations built for scale, training, and compliance.

Process automation strategy — Identifying where manual effort can be reduced through smart tooling and optimizing workflows through Microsoft 365 integration, ensuring seamless workflow automation.